Top 5 and featured items in the Service Catalogue in Workspaces

As a Service Catalogue administrator, you might want to draw attention to specific items in the Service Catalogue, to encourage your users to select a featured service.

Top 5 items

By default, when a user selects the All option in the Service Catalogue in Workspaces, there is a section at the top of the page that highlights the top five most requested items. These items are ordered by most requests, then by Catalogue Order, and then alphabetically.

To disable this feature, on the System Preferences dialog in Web Access, set Display top five requests in Service Catalogue to false.

For more information, see System preferences.

Featured items

Using Window Manager for the Configuration Management\Configuration Item object, you can add a boolean attribute called Is Featured Item as a check box to the appropriate CI windows. You can then select this check box using the Configuration Management component.

By default, Is Featured Item is set to False.

When you view Categories in the Service Catalogue in Ivanti Workspaces, services that have the Is Featured Item check box selected appear as larger items in a section titled Featured. Services that do not have the Is Featured Item check box selected appear as standard-sized items in a section titled Available.